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FAQs
How does the lifetime warranty work for my customers?
We offer a lifetime warranty registered to the VIN of your customer’s vehicle. After installation, your tech uploads proof of quality—two pictures, one picture and one video, or two videos (your choice)—to verify the work. This ensures customer satisfaction and security, backed by us for the long haul.
Is there a minimum order requirement to become a dealer?
Nope! There’s no minimum order size—you can order as little or as much as you need. Plus, you’ll get a 15% dealer discount off our regular prices, which you’ll see right at the top of your Dealer Guide.
Can I set my own prices for Underglow Lighting products?
Absolutely. You’re free to set your own prices. Most dealers sell at our website’s retail prices (matching www.underglowlighting.com), but you can adjust them however you like to fit your market and margins.
How do I get listed on your dealer map?
After your first warranty registration, our team will reach out for your logo. If we can’t find a high-quality version online, we’ll ask you to send one over. Once we’ve got it, you’ll be added to our dealer map on the website, helping customers find you.
What’s the biggest benefit of being an Underglow Lighting dealer?
You’re tapping into the next generation of customers—young, enthusiastic drivers who love custom lighting. These are potential lifelong customers who could set your shop or family business up for years of repeat business and loyalty.
How do I get started with orders and warranties?
Once you’re onboarded, your sales rep will guide you through placing orders (no minimums, remember!) and registering warranties. It’s simple: install the product, upload your proof of install, and we handle the rest.
Who handles customer inquiries after a sale?
You’re the primary point of contact for your customers, but you’re not alone. Your sales rep is available to back you up with expert advice or troubleshooting via phone or email, ensuring quick resolutions.
Why should I choose Underglow Lighting over other brands?
Beyond our lifetime warranty and no-minimum orders, our products attract a growing market of young customizers—future loyalists for your shop. Plus, with a 15% discount and full pricing control, you’ve got flexibility to profit while building your brand.
How does your sales rep program support me?
Our sales reps are commission-driven, so they’re highly motivated to help you succeed. They’ll work with you to ensure you’ve got the support and resources you need to grow your sales and keep your customers satisfied.